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Audio Logging

Hello Alert offers audio logging recorders by Eventide. Eventide logging recorders are capable of recording any type of audio involved in public safety communications (radio, phone, etc.).

Eventide NexLog 740

Eventide NexLog mission-critical communications logging systems reliably capture, store, protect, reproduce, and manage important interactions and critical data. NexLog logging systems help you securely document and retrieve incidents, comply with regulations, and improve your facility’s operations.

Eventide NexLog communications logging systems offer outstanding flexibility and ease of use, with a choice of advanced capability remote software or convenient touch-screen front panel operation. Call records are stored in a state-of-the-art SQL relational database, and NexLog logging systems feature an embedded Linux operating system for maximum reliability and compatibility with your existing Windows infrastructure.

NG9-1-1 Capabilities

NexLog communications logging systems have been designed to comply with the NENA standard for recording of NG9-1-1 primary interactions via the “SIP-Invite” and SIPrec methods. The resulting recordings are immediately available for replay, instant recall, forensic research, incident management, burn-to-CD, email, and export. NexLog logging systems also support a standards-compliant NG9-1-1 event logging web service that allows other NG9-1-1 subsystems (functional elements) to deposit and retrieve data such as call routing logs and geo-location. This web-service interface also permits other systems to receive an incident’s recorded media via RTSP.

P25 Capabilities

NexLog communications logging systems support recording of P25 Trunked and P25 Conventional radio traffic. An integrated recording solution is available for the EF Johnson ATLAS P25 system. Integrated recording solutions are also available for Motorola’s ASTRO 25 system equipped with Archive Interface Server (AIS) and applicable licensing.

NXDN Capabilities

NexLog communications logging systems support recording of NXDN radio traffic. Integrated recording solutions are currently available for the iCOM IDAS conventional systems and Kenwood NexEdge trunked and conventional systems.

DMR Capabilities

NexLog communications logging systems support recording of DMR Tier3 (trunked) radio traffic. An integrated recording solution is currently available for the Tait DMR Tier 3 radio system.

Resilience Features

Eventide NexLog communications loggers offer multiple levels of resilience, including redundant power supplies, redundant hard disk drives (choices of RAID levels 1, 5, or 1+0) or SAN connectivity, redundant network capability (via NIC bonding), and multiple choices for archive redundancy and network-based archive storage. The NexLog 740 logger is equipped with dual hot-swap load-sharing 120/240 VAC power supplies. Optional dual hot-swap load-sharing -48 VDC power supplies are also available, or you can combine a 120/240 VAC power supply with a -48 VDC supply for source-diverse power redundancy.

Security Features

NexLog Communications Logging Recorders include a multi-tier security system that controls user access based on role and channel assignments. NexLog has been designed to enhance security by encouraging users to employ strong passwords and to use them properly. Password policy options include complexity enforcement, automatic aging, change reminders, expiration, and lock-out. In addition, each user’s access and actions are audited and available for review.

Recording Capabilities

NexLog Communications Logging Recorders have been designed to provide full-time recording for compliance needs, as well as distributed recording for enterprises with multiple sites. NexLog loggers passively record digital PBX telephones, VoIP telephones, analog telephones, analog C.O. lines, analog radio audio, T1 & E1 trunks, ISDN-PRI trunks, ISDN30 trunks, SIP trunks, IP-dispatch consoles (AVTEC, Telex, Zetron, and others), Radio over IP (RoIP), trunked and conventional 2-way radio, EFJohnson P25 radioMotorola ASTRO 25 with AIS, Windows PC Screens, and more.

Channel Capacities

The NexLog 740 logger is field upgradeable from 8 to 96 digital channels, 8 to 96 analog channels, 8 to 240 VoIP channels, 8 – 240 NG9-1-1 “SIP-Invite” or SIPrec channels, 24 – 192 T1/PRI channels, or 30 -240 E1 channels. A wide range of mixed channel quantities (digital, analog, VoIP/RoIP, etc.) can be supported within a single NexLog 740 logger. Multiple NexLog Communications Logging Recorders may be easily combined to provide recording solutions for higher channel counts and/or multiple sites.

Metadata Integration Capabilities

In addition to recording audio and screen media, NexLog Communications Logging Recorders support integration to a variety of metadata sources that provide call-associated information. Options include 9-1-1 ANI/ALI integration, SMDR/CDR integration to PBX systems, IP Dispatch console metadata integration, EF Johnson IP25 metadata integration, and customized data integration. In addition, the NexLog SOAP-server interface allows third party developers to develop custom integrations for recording control and/or metadata tagging.

Internal Storage Array Options

NexLog Communications Recording Loggers include a standard pair of 1 Terabyte hard disk drives with RAID-1 mirroring (providing 166,000 hours @13kbps compression). Storage array upgrade options include larger RAID1 (333,000 hours @13kbps), RAID1+0 (333,000 or 666,000 hours@13kbps), and RAID5 (500,000 or 1 Million hours@13kbps). For special applications, Eventide also offers a Fibre-Channel adapter for running and storing via a third-party Storage Area Network (SAN).

Archive Capabilities

NexLog 740 Communications Recording Loggers include a multidrive for DVD-RAM archiving (9.4GB per dual-sided DVD-RAM disk, 1540 hours @13kbps) for automatic archiving. A second multidrive and/or a removable 500GB hard drive can be added for redundant or sequential archiving. In addition, NexLog loggers can also archive to as many as six external USB hard disk drives or USB flash devices. For geo-diverse redundancy of network-archive storage, NexLog loggers can archive to as many as six Network Attached Storage (NAS) shares. Multiple NexLog loggers can archive to a central NexLog unit, which provides a centralized database and storage for calls that have been recorded at multiple sites.

Incident Replay and Management Features

Eventide MediaWorks software provides enhanced recording management capabilities including flexible search, multiple-call replay via graphical time-line with pan/zoom, variable-speed replay, drag & drop into incident tabs, redaction, protection, burn calls or incident to CD, export or email incident, live monitor and instant recall.

Instant Recall Features

Eventide MediaAgent software provides agents, call takers, and dispatchers with preset-based instant recall, variable-speed replay, record-on demand, text annotation, and export to WAV file.

Color LCD Touch Screen

The available color touch screen provides convenient control and replay at the logger’s front panel. You can view the current status of each channel and each archive, receive visual and audible alerts, live-monitor multiple channels, and fully administer the system using the NexLog Configuration Manager software. Playback functions available at the touch screen include quick replay, advanced search and replay, select calls to be protected, create incidents from groups of calls, add more calls to an existing incident, and export an incident to USB – or burn the incident to CD.

Web-based NexLog Configuration Manager Software

NexLog communications loggers include the NexLog Configuration Manager software, which permits secure browser-based access to system configuration parameters. NexLog Configuration Manager software also allows the administration of password policies and assignment of each user’s system access permissions.

Call Evaluation and Reporting

The optional Eventide “Quality Factor” call evaluation module allows supervisors to efficiently evaluate call-handling quality. Evaluation questions, answer banks, and skills can all be quickly entered and maintained, and the call evaluation forms can be created through a simple drag and drop process. The evaluation questions and forms can be quickly adapted for special incidents and changing requirements. Quality Factor software’s reports are designed to help supervisors measure the quality of call handling and track performance.

Enhanced Logger Reports

NexLog communications logging systems include tabular and graphical reports that can be run at any time. These daily, weekly, and monthly reports provide managers with valuable information about call volumes and channel activity.

Designed, Built, and Supported in the USA

NexLog communications logging software applications are created and maintained exclusively in the USA by Eventide’s team of highly-talented software developers, assuring prompt response to changing market needs.  In addition, all NexLog loggers are assembled, tested, and supported at our New Jersey USA production & support facility.